TERMS AND CONDITIONS

PRICING AND TAX

All prices shown are in UK Pounds Sterling.Where VAT is applicable then it will be included in the price you see.

 

RETURNS POLICY & CUSTOMER SATISFACTION 

We hope you will enjoy our products but if you are not entirely satisfied or in the unlikely event that the product is damaged/faulty please contact us in the first instance at the following address: hugme@thehotwaterbottleshop.com. You have 30 days to return products or notify us of any faults. We will do our best to resolve any situation by either replacing the product or refunding the cost of the product. 

 

CANCELLATION POLICY

In accordance with the Consumer Contracts Regulations you have from purchase up to 14 days from receipt of your goods to cancel your order. If you would like to cancel your order please notify us either by calling 01509 239307 or emailing us at huge@thehotwaterbottleshop.com. Where you have received the goods you have up to 14 days from notice of cancellation to return goods to us in a saleable condition. 

 

REFUNDS POLICY

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will notify you once a refund has been made.

We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges. In all other circumstances postage is a customer cost and it is recommended a proof of postage certificate is obtained. No refunds will be made for items returned, but not received by us if no proof of posting was obtained. In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.

 

COMPLAINT PROCEDURE

If you have cause for complaint which cannot be resolved by a replacement or a refund we will endeavour resolve the matter as soon as possible, in the most appropriate way. At all stages we will keep you informed of our progress.

 

CUSTOMER SERVICE

If you need customer support please contact us on 01509 293907 or hugme@thehotwaterbottleshop.com, 10am to 4pm Monday to Friday.

 

LEGAL LIABILITY

The contract for the sale of goods or services by The Hot Water Bottle Shop from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction.

 

​REGISTERED OFFICE 

All content of the Website including pictures, written data, design and graphics must not be stored or reproduced in any form whatsoever either for commercial or private use without the prior written permission of The Hot Water Bottle Shop. The Hot Water Bottle Shop brand, its trademark, assets and copyright are the property of A. Mistry Limited.


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