RETURNS, CANCELLATION & REFUNDS POLICY
The Hot Water Bottle Shop
Unit 5 Falcon Business Park
RETURNS POLICY & CUSTOMER SATISFACTION
We hope you will enjoy our products but if you are not entirely satisfied or in the unlikely event that the product is damaged/faulty please contact us in the first instance at the following address: firstname.lastname@example.org. You have 30 days to return products or notify us of any faults. We will do our best to resolve any situation by either replacing the product or refunding the cost of the product.
In accordance with the Consumer Contracts Regulations you have from purchase up to 14 days from receipt of your goods to cancel your order. If you would like to cancel your order please notify us either by calling 01509 239307 or emailing us at email@example.com. Where you have received the goods you have up to 14 days from notice of cancellation to return goods to us in a saleable condition.
Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will notify you once a refund has been made.
We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges. In all other circumstances postage is a customer cost and it is recommended a proof of postage certificate is obtained. No refunds will be made for items returned, but not received by us if no proof of posting was obtained. In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.