UK orders are dispatched by Royal Mail Standard Parcels. We do not build a ‘Delivery Allowance’ into the price of our products and endeavour to keep handling, packing and postage costs down to a minimum.
European and International deliveries will be sent by Royal Mail International Standard (delivery up to 10 days) or through our nominated courier.
Expedited services can be purchased at the checkout as follows:
ADDITIONAL UK DELIVERY OPTIONS:
1) UK Next Day Working Day Delivery via courier - £6.50 Please note - this is only applicable for orders received before 12pm Monday to Thursday (i.e if order placed on a Friday, next working day delivery will be Monday). Orders received after 12pm will be dispatched the following day. Next Day delivery for weekends and Bank Holidays is not available.
2) Royal Mail 1st Class (1-2 Working Days) - £3.99This service aims to deliver your parcel the next working day, upon dispatch from our warehouse.
3) Royal Mail 1st Class Signed For (1-2 Working Days) - £4.99 This service aims to deliver your parcel the next working day, upon dispatch from our warehouse. With a signature required on delivery.
ADDITIONAL EUROPEAN & INTERNATIONAL DELIVERY OPTIONS:
1) Royal Mail Airmail International Tracked from 12.99 This service aims to deliver your parcel to Europe 3-5 working days / International 5-7 working days.
DELIVERY PRICES
All delivery prices are based on the full price value of products.
UK DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £24.99
From: £2.99
£25 & up
FREE Standard Delivery
EUROPEAN DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £20.00
From: £6.50
£20.01 - £30.00
From:£10.00
£30.01 - £49.99
From: £20.00
£50.00 - £75.00
From: £35.00
£75.00 and up
Please contact us
INTERNATIONAL DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £20.00
From: £12.50
£20.01 - £39.99
From: £20.00
£40.00 - £50.99
From: £40.00
£51.00 and up
Please contact us
DISPATCH TIMES
Most orders received are dispatched within 1-3 working days, subject to stock availability and cleared funds. We will endeavour to keep you informed of anticipated dispatch dates if any delays do occur.
CUSTOMS DUTIES & TAXES DISCLAIMER
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.
For customers purchasing from our website for delivery internationally (outside the UK and EU) please be aware that the customs charges for products bought may be levied by your local government.
You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.
As duties and tax charges are not assessed until the shipment enters the destination country, therefore we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.
HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?
Orders are delivered by the most appropriate method, usually via Royal Mail 2nd Class Parcels. Excluding weekends and Bank Holidays, orders are usually delivered within 2 to 3 working days of the dispatch date. We cannot guarantee delivery on a particular day. We cannot take responsibility for any delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. Whilst the Royal Mail accepts that packages do go astray, the number is very small (the Royal Mail state 0.08% as of June 2005*).
For orders to Europe and Worldwide parcels are sent by Royal Mail International Standard service. This standard service is not tracked. You can opt for a tracked service at the checkout. Please allow up to 10 working days for delivery.
CAN I GET MY DELIVERY QUICKER?
Yes. We do offer expedited delivery options and you can purchase these at the checkout.
RETURNS ADDRESS
The Hot Water Bottle Shop Unit 5 Falcon Business Park Meadow Lane Loughborough Leicestershire LE11 1HL
RETURNS POLICY & CUSTOMER SATISFACTION
We hope you will enjoy our products but if you are not entirely satisfied or in the unlikely event that the product is damaged/faulty please contact us in the first instance at the following address: hugme@thehotwaterbottleshop.com. You have 30 days to return products or notify us of any faults. We will do our best to resolve any situation by either replacing the product or refunding the cost of the product.
CANCELLATION POLICY
In accordance with the Consumer Contracts Regulations you have from purchase up to 14 days from receipt of your goods to cancel your order. If you would like to cancel your order please notify us either by calling 01509 239307 or emailing us at huge@thehotwaterbottleshop.com. Where you have received the goods you have up to 14 days from notice of cancellation to return goods to us in a saleable condition.
REFUNDS POLICY
Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will notify you once a refund has been made. We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges. In all other circumstances postage is a customer cost and it is recommended a proof of postage certificate is obtained. No refunds will be made for items returned, but not received by us if no proof of posting was obtained. In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.
DELIVERY & SHIPPING
UK orders are dispatched by Royal Mail Standard Parcels. We do not build a ‘Delivery Allowance’ into the price of our products and endeavour to keep handling, packing and postage costs down to a minimum.
European and International deliveries will be sent by Royal Mail International Standard (delivery up to 10 days) or through our nominated courier.
Expedited services can be purchased at the checkout as follows:
ADDITIONAL UK DELIVERY OPTIONS:
1) UK Next Day Working Day Delivery via courier - £6.50 Please note - this is only applicable for orders received before 12pm Monday to Thursday (i.e if order placed on a Friday, next working day delivery will be Monday). Orders received after 12pm will be dispatched the following day. Next Day delivery for weekends and Bank Holidays is not available.
2) Royal Mail 1st Class (1-2 Working Days) - £3.99This service aims to deliver your parcel the next working day, upon dispatch from our warehouse.
3) Royal Mail 1st Class Signed For (1-2 Working Days) - £4.99 This service aims to deliver your parcel the next working day, upon dispatch from our warehouse. With a signature required on delivery.
ADDITIONAL EUROPEAN & INTERNATIONAL DELIVERY OPTIONS:
1) Royal Mail Airmail International Tracked from 12.99 This service aims to deliver your parcel to Europe 3-5 working days / International 5-7 working days.
DELIVERY PRICES
All delivery prices are based on the full price value of products.
UK DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £24.99
From: £2.99
£25 & up
FREE Standard Delivery
EUROPEAN DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £20.00
From: £6.50
£20.01 - £30.00
From:£10.00
£30.01 - £49.99
From: £20.00
£50.00 - £75.00
From: £35.00
£75.00 and up
Please contact us
INTERNATIONAL DELIVERY
ORDER VALUE
POSTAGE COST
£0.01 - £20.00
From: £12.50
£20.01 - £39.99
From: £20.00
£40.00 - £50.99
From: £40.00
£51.00 and up
Please contact us
DISPATCH TIMES
Most orders received are dispatched within 1-3 working days, subject to stock availability and cleared funds. We will endeavour to keep you informed of anticipated dispatch dates if any delays do occur.
CUSTOMS DUTIES & TAXES DISCLAIMER
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.
For customers purchasing from our website for delivery internationally (outside the UK and EU) please be aware that the customs charges for products bought may be levied by your local government.
You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.
As duties and tax charges are not assessed until the shipment enters the destination country, therefore we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.
HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?
Orders are delivered by the most appropriate method, usually via Royal Mail 2nd Class Parcels. Excluding weekends and Bank Holidays, orders are usually delivered within 2 to 3 working days of the dispatch date. We cannot guarantee delivery on a particular day. We cannot take responsibility for any delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. Whilst the Royal Mail accepts that packages do go astray, the number is very small (the Royal Mail state 0.08% as of June 2005*).
For orders to Europe and Worldwide parcels are sent by Royal Mail International Standard service. This standard service is not tracked. You can opt for a tracked service at the checkout. Please allow up to 10 working days for delivery.
CAN I GET MY DELIVERY QUICKER?
Yes. We do offer expedited delivery options and you can purchase these at the checkout.
Although the boys don't admit it, they like to be kept warm on frosty nights too! Following on from the successful launch of our Men's Collection last year we've added these strong bold designs. These knitted designs have been created by boys for boys! Keep grandads, dads, sons, husbands and boyfriends warm this winter!
All items come with filling instructions attached and a care, safety and quality leaflet to be kept for future reference.
Features: Open top
Benefits: Easy to fill as the aperture for filling is exposed.
Details: British Standard: 1970:2012 Rubber bottle material: 45% Natural Rubber Cover material: Acrylic Yarn Capacity: 1.7 Litres Approx Dimensions: H33cm x W20cm Approx weight: 450g Guarantee: Rubber bottle holds a 2 year guarantee against manufacturing defects only. Wash instructions: Rubber bottle: wipe clean with a damp cloth. Cover: Hand wash in a mild detergent.
