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COVID-19 Statement

In these unprecedented times, we just wanted to update you with the steps we have taken here at The Hot Water Bottle Shop to reinforce your confidence at this time of uncertainty.

To ensure the health and well being of our customers and staff, we have implemented the following measures:

  • Significantly reduced staff numbers in our warehouses and offices to enforce social distancing and ensure the safety of our staff
  • Additional hygiene measures (heavily focused around handling your orders and products) for the safety of our customers
  • Our delivery partners now have plans in place which remove the need for direct contact between both parties

 

Royal Mail: Read More

Parcel Force: Read More

We are taking the necessary precautions and working in line with the Government's guidelines. We aim to be as transparent as possible in this time of uncertainty and want to be clear with you, our customers, about the current situation. It is important that we note returns may take longer to process as we now have the majority of our office staff working from home in an attempt to keep everyone safe and healthy.

If you have any further questions please get in touch.


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